1.) How do I return an item?
Easy steps for Returns request!
If you meet all requirements and wish to proceed, return can be initiated via the Contact Us recommended for a faster processing.
Note: Contact our Customer Service if you are unable to access the Online Returns Form. We are happy to help you with your return.
2.) What is the dbhealth2go.com Returns policy?
||Satisfaction Guaranteed (SG)
|Coverage of return policy
||14 calendar days
|Change of mind
|Money back guarantee
Depending on the applied Return policy, you may return your item to us within 14 calendar days. Countdown starts from the date you received the item to the post stamp date on the return parcel.
3.) Can I return an item after the dbhealth2go.com Return Policy coverage days?
- Your item cannot be returned after 14 calendar days for items under 14 calendar days for items under dbhealth2go.com Satisfaction Guaranteed.
- If exceeded this period, kindly check the warranty status of the item and proceed redeem by contacting the manufacturer directly for further assistance.
- You can also find all the contact information of your product’s warranty centre on the warranty card inside your package. Read more about Warranty information here
Requirements for a valid return:
- Proof of purchase (order number, tax invoice, etc.)
- Bank details in Shipping Label if the original payment is made via iPay88 or Cash-on-Delivery
- Include printed Shipping Label and dbhealth2go.com Tax Invoice in each return package box
- Reason for return has to be valid and return acceptance conditions met (check out below)
4.) For which reasons can I return an item?
You may want to return your item due to any of the following reasons:
- In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all under garments due to hygiene purposes.
- Milk formula products are returnable except for "change of mind" request. You are to ensure that product is not opened, as otherwise it will not be accepted for return.
- In the event that you have received damaged products, please contact dbhealth2go.com Malaysia within 48 hours to expedite the claim process.
5.) Can I refund?
Items sold are non refundable.